Arrange a new electricity supply

If you’ve moved into a home or business where the electricity has been connected recently, you can contact an energy retailer to get the power turned back on. To compare retailers, plans and prices, visit the Victorian Government’s Energy Compare website.

If electricity is not currently connected to a permanent supply, or you need a supply greater than standard, you’ll need to apply for a new electricity connection.

The process depends on whether the existing electricity network in your street can support your requested supply.

You’ll need to engage a Registered Electrical Contractor (REC) early. This will help you avoid unexpected costs or delays.  

They can:

• assess your requirements
• identify any required upgrades
• advise you on the new connection process

If electricity supply is readily available 

Electricity supply is readily available when we don’t need to upgrade or extend the network to support your needs.

This typically includes:

• New overhead connections to existing power poles or underground pits on the property boundary
• New connections for new homes and businesses
• Temporary connections, such as a builder’s temporary supply

If you’re not sure whether we can provide the power supply you need, contact our Customer Requests team on 1800 771 434 to discuss your options. This includes properties in remote areas where powerlines are limited on the road reserve or private land.

How to apply

New connection applications can only be submitted by a qualified registered electrical contractor (REC). All works require a Certificate of Electrical Safety.

You can submit your application through our online portal, eConnect.

Once registered and logged in,

1. Select Submit Connection Request
2. Select New Connection
3. Complete and submit the form

Costs and Timeframes

Typical new connection costs range from $600 to $4,100, depending on phasing and metering requirements.

Connection timeframes vary and can’t be confirmed until we assess your application. In most cases, the process takes 4 – 10 weeks. However, timelines may vary as the process relies on third parties to provide required information. It may take longer due to missed appointments, unsuccessful field visits or delays with retailer service orders.

We’ll contact your electrician if we need more information or if there are changes. There’s no need to follow up if your application is within the advised timeframe.

If electricity supply is not readily available

If your site needs more electricity than what is considered standard on our network, we’ll need to assess our assets before you can connect. This is to ensure we can safely and reliably supply the electricity you need.

In this case, you will need to submit your request through mySupply. Once we have received your application, we’ll

• Validate all supporting documentation and information
• Make sure you can connect via your preferred method (overhead or underground)
• Check the phasing and capacity of our assets that would supply the site
• Undertake a voltage assessment to ensure a reliable supply of electricity

Once we have completed these checks, we’ll provide you with a formal supply capacity offer and contact you if further information is required.

If the existing overhead or underground infrastructure can’t support the new or modified connection, we may need to upgrade or extend the electricity network. If this is the case, we’ll provide you with an offer for this work.

If we need to extend, alter or upgrade the network

If electricity infrastructure is not currently available or needs to be upgraded, you will need to submit an application through mySupply.

Common examples include:

• new developments or subdivisions
• large homes or high-demand businesses
• sites with substantial electricity load requirements
• high voltage (HV) supply and major projects
• unmetered supplies
• temporary supply

For more information about pits, visit the Pit installations page.

How to apply

You can submit your application through our online portal, mySupply.

Once registered and logged in,

1. Select Get Power
2. Select Residential or commercial
3. Select New or increased supply
4. Complete the application form
5. Make payment for the calculated upfront application fee
6. Submit the form

You will need to provide the following documents:

• site plan (mandatory)
• AS3000 (mandatory for requests over 80 amps).
• cover letter (optional)

Costs and timeframes

The cost for us to complete the works will be provided to you once we have assessed your request. Depending on the complexity of the work involved, we may need to undertake a preliminary design prior to issuing you with a cost for completing the works.

You can use our Quick Calculator tool to obtain an indicative cost for new supplies to new residential or small business. Before entering any financial agreement, we strongly suggest you obtain a firm cost from us. To get a confirmed cost, you’ll need to submit an application through our mySupply portal. We’ll then review your request and work out what’s involved.

We will provide you a specific timeline for your project in the offer we send you.