How to use eConnect?

eConnect is the online portal for you to submit and manage electricity connection requests with us.

This page will guide you through how to register for eConnect and point you to helpful resources when working in the portal.

You can use eConnect to submit requests for new connections, alterations, abolishments and solar preapprovals. It is mainly used by Registered Electrical Contractors (REC), but some services are also available to customers and non‑electricians. If you’re not a Registered Electrical Contractor, you may only be able to submit certain request types.

If you’re not sure which application or portal you need, visit Connecting to the electricity network page. It will guide you to the correct request before you access eConnect.

Available request types based on the account type in eConnect

Who can submit a job?	New Connection	Alteration	Abolishment	Solar pre-approval
REC	√	√	√	√
Customer (non-electrician)			√	√

Customers (or non-electricians) and RECs have different access based on their account type.

How to register an eConnect account

Before you register, make sure you select the correct account type: Registered Electrical Contractor, Licensed Electrical Worker, or Non‑Electrician.

If you’ve selected the wrong account type, you’ll need to contact us on 1300 360 410 to have it changed.

eConnect FAQs

Submit and extend solar pre-approval requests
Submit and track new connections
Submit and track alterations
Submit and track abolishments
Submit enquiries

Yes, if you are a Registered Electrical Contractor (REC), Licensed Electrical Workers (LEWs) or Non-Electricians. You can then submit, track and update connections requests.

As a guest user, you don’t need to register an account to submit a Solar Pre-Approval or enquiry.

For instructions on how to register an eConnect account, click here.

Yes. It is recommended that for all New Connection requests that you attach your CES via the file upload or photo option in eConnect. If it is left onsite and cannot be located, a wasted truck visit may be charged.

Yes. When you register your eConnect account, you can select how you wish to be notified via email, SMS or both. You can change this notification method by logging in to your account and updating your notification preference details.

Yes. eConnect enables you to upload photos, as well as provide detailed information in free text fields that may assist with progressing the connection request.

As a REC, if you have a locked account, you can nominate Licensed Electrical Workers (LEWs) to submit work on your behalf. You can manage these users by logging in to your eConnect account. You will have access to all connection requests submitted and completed by LEWs permitted to work on your behalf.

Please refer to the work instructions or video on how to create a bundled request.