Power outage notifications

Planned outages are scheduled, temporary power outages that allow our crews to safely conduct maintenance, repairs and upgrades to the electricity network.

Before a planned outage, we'll let you know by SMS and/or email, based on the preferences you've chosen.

If you currently receive both digital and paper notifications, you can switch to digital-only notifications at any time. Simply follow the instructions below or click the preferences link in any SMS or email notification from us.

Unplanned power outages can happen for a number of reasons. Common causes include severe weather such as lightning, strong winds and flooding, vehicle accidents, and animals coming into contact with powerlines.

When an unplanned outage occurs, we'll send you an estimated time for when power is expected to be restored. During longer outages, you may receive more updates, followed by a confirmation once power has been restored.

On weekdays between 7am and 9pm, your notification will also include a personalised link to a live outage map. The map shows the fault location, when a crew is expected to arrive, and the latest estimated restoration time.

If the crew is called to a higher-priority job, the map will be updated automatically. We'll then work to send another crew to restore your power as soon as possible.

This service is not available during large-scale outages such as those caused by extreme weather events.

We might occasionally send you messages about service updates and changes. If you are ever unsure whether a message is from us, please contact us.

1. Go to myEnergy and click the ‘Register’ button on the right-hand side of the page.
2. Fill the required fields and click ‘Create an account’.
3. You’ll get an activation email, follow the link to finalise your account set up.

1. Go to myEnergy and login
2. Go to ‘My properties’
3. If the property is not listed (or it is not your property) click ‘Add a property’ and enter the National Meter Identifier (found on your electricity bill).
4. Click ‘Confirm NMI’ then follow the prompts.

When someone other than a property’s account holder registers for notifications, we will contact the account holder to gain their approval. They’ll be able to approve or decline the request in myEnergy.

If the account holder has an email address associated with their myEnergy account, they’ll receive this approval request via email, otherwise it will come via SMS and will look something like this:

We have a request from someone wanting to be notified about power outages affecting your property in [property address]. As the energy account holder, this request requires your approval. Login or register for myEnergy via our website to approve. To learn more search our website for notification approval.

We will not put any links in this SMS or ask the account holder to share personal information or account details.

1. Go to myEnergy and login.
2. Go to ‘My properties’ and select the relevant property.
3. Update your SMS and email preferences. You can also add additional contacts for SMS and email.
4. Click ‘Save’.