Complaints and claims for compensation
Complaints and claims for compensation
If your power supply has caused you loss or damage, or you're unhappy with the service you've received, this page outlines your options.
Find out how to make a claim for compensation, and learn about our dispute resolution process, including how to lodge a complaint by phone or online, if you feel our service hasn't met expectations.
Claims for compensation
If you have experienced loss or damage due to an issue with your power supply, then information is available about our compensation processes for customer claims.
Dispute resolution process
If you ever find the service we provide is less than satisfactory, you can lodge a customer complaint by contacting us on 13 22 06 or by filling in a Customer support form.