About us
About us
Our networks power more than 1.1 million homes and businesses from Melbourne's CBD to the South Australian border.
It's our job to provide safe, reliable power and we are helping to shape Victoria's clean energy future.
Our poles, wires and other network assets are critical to Victoria’s clean energy transition. We connect rooftop solar, EV chargers and other devices. We also manage the increasingly dynamic flow of power to and from our customers.
Our teams operate from 15 depots, our Bendigo-based customer contact centre and our CBD headquarters.
More than just poles and wires
The energy world has changed. More than a million Victorians have solar panels on their roofs. A growing number are plugging in electric vehicles, installing home batteries, and selling energy back to the grid.
Our job has evolved from delivering electricity to managing the increasingly complex system. We do this in a way that helps everybody to benefit; regardless of whether they have solar panels or own their home.
Read more about our role as a Distribution System Operator here.
How we operate
From sustainability commitments to customer experience and regulatory obligations, learn more about the values and frameworks that guide everything we do.
Sustainability
We take a long-term view to building and managing infrastructure that can sustain safe and reliable electricity services. Importantly, it’s also reflected in our values, the strategies that guide our plans and the performance of our teams.
Reconciliation
We recognise that reconciliation is a collective responsibility, and our Reflect Reconciliation Action Plan sets out how we will play our part in creating a more inclusive future for all Victorians.
Regulatory information
As an essential service provider, our vision, plans and operations are subject to the approval and oversight of a range of regulators. Find out more about our Regulatory Resets, Customer Advisory Panel and the frameworks that we comply with.
Customer experience
Customer experience is at the centre of everything we do, that’s why we’ve published a set of customer commitments. You can also learn more about our Contact Centre in Bendigo.
Our position in the energy supply chain
Electricity travels through four stages before it reaches your home or business. CitiPower and Powercor own and operate the distribution and metering stage which delivers power safely to your door.
Along with providing you with a reliable and safe electricity supply our other key activities include:
- Maintaining network safety, including vegetation and bushfire management
- Extending and upgrading the network for future demand
- Operating the network 24 hours a day, 7 days a week
- Connecting new customers to the electricity network
- Maintaining the public lighting system across our regions
- Reading meters and providing data to energy retailers
- Operating our local Contact Centre which is available 365 days a year, 24/7
Company information
Ownership structure
CitiPower and Powercor are part of the Victoria Power Networks group of companies and are Victorian based electricity distribution businesses.
Victoria Power Networks is 51% collectively owned by CK Infrastructure Holdings Ltd (CKI) and Power Asset Holdings Ltd (PAH). CKI and PAH are members of the Cheung Kong Group and these two companies are listed on the Hong Kong Stock Exchange.
The remaining 49% is held by Spark Infrastructure. Spark Infrastructure is owned by Kohlberg Kravis Roberts & Co. L.P. (KKR), Ontario Teachers’ Pension Plan Board (OTPP) and Public Sector Pension Investment Board (PSP).
Board of Directors
| Name | Position |
|---|---|
| Peter Tulloch | Chairman |
| H. L. Kam | Director |
| Andrew Hunter | Director |
| Charles Tsai | Director |
| Dominic Chan | Director |
| Ilan Sadeh | Director |
| Dean Jenkins | Director |
| Andrew Jennings | Director |
| Chris Bennett | Independent Director |
| Timothy Rourke | Chief Executive Officer and Director |
| Duncan Macrae | Alternate Director |
| Wendy Tong Barnes | Alternate Director |
| John Luk | Alternate Director |
| CY Ho | Alternate Director |
Executive team
| Name | Position |
|---|---|
| Tim Rourke | Chief Executive Officer |
| Catherine McCormack | Chief Financial Officer |
| Alex Jones | Chief Information Officer |
| Adam Gellie | General Manager Network Services |
| Steve Murray | General Manager Corporate Services |
| Scott Russell | General Manager Corporate Affairs, Customer and Strategy |
| Glen Thomson | General Manager Electricity Networks |
| Renate Vogt | General Manager Regulation |
| Peter Wilkins | General Manager People, Culture & Legal |