Outages
We work hard to keep our network safe and connected. This sometimes means that we need to turn your power off to do maintenance and repairs. Extreme weather and other incidents can also cause unplanned power outages.
This page is your central hub for everything related to power outages, whether you're checking on a current issue or reporting a new one.
From here you can jump straight to the live outage map, report a fault or a faulty streetlight, or find out what to expect when your power is reconnected after an outage.
There's also guidance on managing your outage notifications, advice for preparing for extreme weather events, and special information for customers who rely on life support equipment.
Important contact information
For emergencies that threaten life or property, call 000
To contact us about faults, outages and emergencies, call:
Powercor 13 24 12
CitiPower 13 12 80
If you are a customer that relies on power for life support, call: 1300 364 301
If you need interpreter services call: 13 14 50