Outages
Outages
We work hard to keep our network safe and connected. This sometimes means that we need to turn your power off to do maintenance and repairs. Extreme weather and other incidents can also cause unplanned power outages.
This page is your central hub for everything related to power outages, whether you're checking on a current issue or reporting a new one.
From here you can jump straight to the live outage map, report a fault or a faulty streetlight, or find out what to expect when your power is reconnected after an outage.
There's also guidance on managing your outage notifications, advice for preparing for extreme weather events, and special information for customers who rely on life support equipment.
More information
Emergency advice
Extreme storms, floods, fires and high heat can damage the electricity network and affect power supplies. To reduce the inconvenience of a power outage, there are ways you can way to prepare and respond.
Outage notifications
When you sign up with an electricity retailer, they provide us the account holders’ contact details. We use this information to contact you with important updates about your electricity supply, including planned and unplanned outages, and other service changes that may impact you.
Life support services
Life support customers receive special consideration when we plan power outages or notify customers of unexpected outages due to emergencies.
Load shedding
Load shedding is when power is turned off to some customers because there is not enough electricity being generated to meet demand.
Outage tips
We know any outage is disruptive. If we’ve notified you that a power outage is planned, then rest assured this work is really important. We’ve put together some tips we hope will be useful in making outages less disruptive.
Minimum system load events
Rooftop solar in Victoria can sometimes generate more power than the grid can handle, particularly on mild, sunny days with low electricity demand. If unmanaged, this "minimum system load event" can destabilise the grid and cause widespread outages.
Important contact information
For emergencies that threaten life or property, call 000
To contact us about faults, outages and emergencies, call:
Powercor 13 24 12
CitiPower 13 12 80
If you are a customer that relies on power for life support, call: 1300 364 301
If you need interpreter services call: 13 14 50
Related pages
Emergency advice
Extreme storms, floods, fires and high heat can damage the electricity network and affect power supplies. To reduce the inconvenience of a power outage, there are ways you can way to prepare and respond.
Safety
The safety of our people and the communities we operate in is at the core of our values and remains our number one priority.
Help and support
Search our site to find the information you’re looking for. If you still need help, contact us online or via phone for general enquiries, as well as faults and emergencies.