Registered Electrical Contractor (REC) resources

This page provides key information, contacts and tools for Registered Electrical Contractors (RECs) working on our electricity networks.

REC helpline

Our REC helpline is available 24 hours a day, 7 days a week. If you can’t find what you need on this page, the helpline can assist with:

• Victorian service and installation rules
• New connections
• Abolishments
• CT metering
• Alterations and upgrades 
• Isolating supply 

CitiPower REC helpline: 1300 132 894
Powercor REC helpline: 1300 360 410

For the latest version of the Victorian Service and Installation Rules (VSIR), visit victoriansir.com.au.

If you need help understanding or complying with the VSIR, you can call our REC helpline between 8am-9.30am, Monday to Friday. You can also log in to eConnect to submit a technical enquiry. 

Please note that this service is limited to clarifying technical matters related to the VSIR. Our staff are unable to act as consultants.

CitiPower REC helpline: 1300 132 894
Powercor REC helpline: 1300 360 410

Tech Talk is our newsletter keeping RECs informed about changes in the electricity industry and other news that may affect your work. We send this out a few times each year via email and SMS. All RECs who are currently registered with CitiPower and Powercor will receive a copy.

To sign up for Tech Talk or check your details, visit eConnect.

When a development requires connection to our distribution system, customers are responsible for arranging and funding the electrical distribution works. They have a choice of whether to use Powercor or a Powercor approved REC to complete contestable work such as project management, design and construction of the new distribution assets. In all cases, we undertake the final network connection.

We maintain a list of recognised contractors who are referred to customers seeking support for augmentation works on their electricity supply.

Contractors on this list are required to meet minimum electricity industry skills standards and to identify the particular capabilities offered.

We don’t provide any warranty in regard to the work or engage contractors directly on behalf of the customer, but being on the list is another way of being considered for new business.

To find out more or to apply to be a recognised contractor, visit our Suppliers and contractor forms, documents and reports page.

The Technical Standards and Works Practices website (Contractor Portal) has been developed for the use of approved contractors, recognised Option 2 contractors and partner groups, such as councils, government departments and specialty companies.

To access the information, complete the Technical standards and work practices access form. We’ll send you a username and password for:

• Technical Standards and Work Practices Contractor Portal