Smart meters
Smart meters are safe and accurate, and they help us plan to meet power demands. It means you can count on your electricity bills being entirely accurate, rather than an estimate or average.
Smart meters are safe and accurate, and they help us plan to meet power demands. It means you can count on your electricity bills being entirely accurate, rather than an estimate or average. They’ve made a real difference to improving the safety, reliability and efficiency of our network.
The data we gather from smart meters helps us keep your supply of power consistent, as well as monitor the performance of our network.
Between 2009 and 2013 we installed more than 1,000,000 smart meters in homes and businesses across the CitiPower and Powercor networks. Around 97% of our customers have smart meters and we continue to install them for all new connections.
While we were able to upgrade most customers under the initial rollout, there are still around 25,000 properties that did not receive a smart meter due. We offer free exchanges for any old meter to upgrade to a smart meter. If you would like to arrange for a free upgrade to a smart meter, please contact our team on 13 22 06 between 7am and 7pm Monday to Friday.
Smart meter benefits
- Through myEnergy, you gain access to information about your electricity use received from your smart meter.
- The data captured by the smart meter and provided to your retailer is 99% accurate each day so no more need for electricity bills to be estimated.
- More timely services are provided like Interactive Voice Response and SMS that can automatically advise you of power outages in a timely way.
- We can also keep track of supplies for life support customers and prioritise them during power outages.
- We can help you get the most out of your investment in solar because we can manage exports to our network safely and reduce trips of your system.
- We can prevent electric shocks by using data to identify neutral integrity issues that can allow electrical current to be passed through pipes.
- We can better identify the location of faults caused by a customer’s home which can affect power supplies within communities.
- We can detect faults on the network faster and organise asset replacements before problems occur.
- We can share and rotate energy to help keep the lights on when electricity supplies fall short.
- Faults at home can be detected and rectified, sometimes before you even know about it.
- More services can be delivered remotely rather than manually on site which helps us keep distribution charges low.
Get more information on smart meters
More articles
Understanding your electricity needs
As homes and business electrify, many customers are using more electricity than their property was originally designed to handle.
Vulnerable customer assistance program
The Vulnerable Customer Assistance Program is designed to reduce energy-related hardship by helping eligible customers overcome barriers to electrification.
