Smart meters

Smart meters are safe and accurate, and they help us plan to meet power demands. It means you can count on your electricity bills being entirely accurate, rather than an estimate or average. They’ve made a real difference to improving the safety, reliability and efficiency of our network.

The data we gather from smart meters helps us keep your supply of power consistent, as well as monitor the performance of our network.

Between 2009 and 2013 we installed more than 1,000,000 smart meters in homes and businesses across the CitiPower and Powercor networks. Around 97% of our customers have smart meters and we continue to install them for all new connections.

While we were able to upgrade most customers under the initial rollout, there are still around 25,000 properties that did not receive a smart meter due. We offer free exchanges for any old meter to upgrade to a smart meter. If you would like to arrange for a free upgrade to a smart meter, please contact our team on  13 22 06  between 7am and 7pm Monday to Friday.