Electrical safety around the home

We work year-round to keep our electricity network safe, and power flowing to your property. As part of this work, we sometimes need to turn the power off to your home or business while we safely maintain, repair or upgrade parts of the network.


Shocks and tingles

If you feel a shock or a tingle from a tap or showerhead in your home, do not touch or enter that area again and call us immediately to report it:

  • Powercor 13 24 12
  • CitiPower 13 12 80

Experiencing a shock or a tingle could mean there is an electrical wiring issue in or near your home that might lead to a more dangerous situation. Poor internal wiring or faulty appliances are the main causes of electric shock.

You’ll need to get a registered electrical contractor (qualified electrician) to investigate.

To reduce the hazard, never use damaged electrical appliances and ensure that any electrical work is performed by a qualified electrician.

 


Electrical fires

Electrical fires can be caused by incorrectly installed wiring or defective appliances. Please ensure only qualified electricians work on the wiring for your property.

If you’re finding that fuses blow or safety switches operate frequently, wiring systems and appliances should be inspected.

To reduce the risk of electrical fires, make sure you service appliances regularly and throw out any with visible defects like damaged cords. Electric blankets in particular should be checked frequently.

If an electrical fire occurs, then never attempt to extinguish it with water as this will put you at risk of electrocution. Instead, respond to a small electrical fire by turning off power to the source and using a fire blanket or dry chemical fire extinguisher.

For larger electrical fires, immediately leave the property and dial 000.

Safety switches

Safety switches work by monitoring the flow of electricity through a circuit and detecting problems as soon as the current leaves the circuit. If a problem is detected a safety switch will shut off the electricity fast enough to save a life or prevent costly damage.

In Victoria it is mandatory to install safety switches in new premises and premises where major renovations occur. Visit the Energy Safe Victoria website for more information.

 


Appliance safety

See below for safety tips for a wide range of appliances or for when around electricity indoors or outside.

Electrical appliances and infrastructure are found both inside and outside the home.

Safety tips for inside the home

  • Powerpoints: Put child safe plugs on unused powerpoints. Always turn powerpoints off before inserting or removing a plug.
  • Toasters: Turn off toasters at the powerpoint before trying to remove stuck toast.
  • Hairdryers: Never touch electrical appliances or switches with wet hands or feet.
  • Entertainment: Avoid using adaptors and powerboards for more than they are designed to support.
  • Leads: Place extension leads along a wall – never under a rug where it will build up heat.
  • Electric blankets: Check all cords, don’t piggyback on power boards and when storing – roll don’t fold. Folding can damage the heating element.
  • Electric heaters: Don’t dry your clothes on them and don’t leave them in places where they can be knocked over. Make sure heaters are turned off before you go to bed or when you leave the room.

Safety tips for outside the home

  • Choosing appliances: Only use equipment made for use outdoors.
  • Leads: Never connect a piggyback plug or ordinary plug to the end of an extension lead to make it longer, because the pins will be live.
  • Wear proper footwear (sandals and thongs are not suitable).
  • Ladders or scaffolding: Keep it well away from powerlines and electricity and make sure the ladder has rubber feet touching the ground.
  • Swimming pools: keep electrical appliances far away from the poolside so there is no risk they can fall into the pool.
  • Beware of overhead powerlines: Whether you’re flying kites and model planes, raising caravan antennas, and using ladders. Have someone else watching and ready to warn you if you need to move anywhere near powerlines.

 


Customer installation defects

Customer installation defects fall under customer responsibility and require prompt rectifications to ensure either the safety of the electrical installation, unhindered access to our assets by our employees or that our assets are not impacted in any way.

Some typical examples are:

  • Service hook is not secure or is missing at the point of attachment
  • Fused mains box is defective or is not secure at the point of attachment
  • Meter box or enclosure is defective e.g., door missing, hinges broken, not weatherproof
  • Vegetation located within private property requires clearing away from an overhead service line or is blocking access to the point of attachment or meter position

If a defect is identified, you will receive a defect notice and need to arrange the repair. Once the defect has been rectified, you’re required to notify us by submitting the appropriate declaration form below.