Regulatory reset
Regulatory reset
Every five years, we put together a detailed plan for the electricity network. We send it to the Australian Energy Regulator, or AER, for approval. This plan is called a regulatory reset.
The regulatory reset matters to you. It sets how much money we can spend to keep your power safe and reliable. It also sets the network charges on your bill. These charges make up about a third of a typical household electricity bill.
Right now, we're working under a plan that runs from 1 July 2021 to 30 June 2026. Our next plan will cover 1 July 2026 to 30 June 2031. To find out more information about these plans, see below.
Current regulatory proposals
CitiPower Reg Reset 2026-31
Over the past five years, we've spoken to 8,472 customers and 268 stakeholders to understand what matters most to you.
Powercor Reg Reset 2026-31
Under our five-year plan, we’ll invest in initiatives that will allow us to continue delivering safe and reliable power to our 1.3 million customers as Victoria electrifies and climate impacts intensify.
How we engage in the regulatory reset
We want our plan to match what our customers need and expect. That's why listening to you matters so much as we build it. To build out our plans for 2026-2031, we spoke to nearly 20,000 customers and stakeholders.
Want to learn more and get involved? Visit the Engage CitiPower and Powercor website.
Customers are at the heart of everything we do. You're involved at every stage of the regualtory reset process. The feedback we hear gives you a real say in the decisions we make as a business.
We do this in different ways. Sometimes we simply share information with you. Other times we ask for your feedback, invite you to get involved, or work together with you directly. This happens face-to-face, online, and through other activities, on issues that affect your everyday life.
We also work with our independent Customer Advisory Panel. This panel represents the views of customers and other stakeholders.
| Inform | Consult | Involve | Collaborate | |
|---|---|---|---|---|
| Goal | To provide stakeholders with balanced and objective information to assist them in understanding the issues, alternatives, and opportunities. | To obtain stakeholder feedback on options and/or decisions. | To work directly with stakeholders throughout the process to ensure that their concerns and aspirations are consistently understood and considered. | To partner with stakeholders in each aspect of the decision including the development of alternatives and the identification of the outcome. |
| Promise to stakeholders | We will keep you informed and provide you with tailored information for you to better understand proposals. | We will keep you informed, listen to and acknowledge concerns and provide feedback on how stakeholder input influenced the decision. | We will work with you to ensure that your concerns and aspirations are directly reflected in the alternatives developed and provide feedback on how stakeholder input influenced the decision. | We will look to you for direct advice and innovation in formulating solutions and incorporate your advice into the decisions to the maximum extent possible. |