Electricity retailer resources

Support for electricity retailers

A number of tools and resources are available to support electricity retailers to:

  • Arrange service connections or alter existing connections
  • Energise new customers
  • Provide NMI and meter data to support the preparation of accurate electricity bills based on real time consumption.

Please use the Electricity retailer enquiry form to submit requests relating to:

  • Service orders
  • NMI standing data
  • MSATS information
  • Metering and data streams
  • Energisations and special reads
  • Customer details and site access.

Or for urgent inquiries such as same day energisations, call:

CitiPower: 1300 724 234      Powercor: 1300 243 422

We have lift off! Well, almost...

Our new website will be live on September 1st.

Take a look around and discover lots of new content and brand new outage map and list.

Check out the new map